Frequently Asked Questions
SECURITY ONLINE
You can be confident it is secure to buy online here, my site is secure, as is Stripe online, which I use for payments.
DELIVERY COSTS AND TIMES
Delivery is free to UK customers. Overseas customers: please contact me for a shipping quote. This will vary depending on size of painting purchased and whether framed or unframed. Unframed is safer and cheaper to post. All customers will be notified of which courier is delivering their painting and given a tracking number to follow.
Wherever possible, I endeavour to dispatch all paintings within 3 days of purchase. Delivery times vary depending on courier and destination but are generally around 3/4 days for UK, and 7/9 days by air to USA.
RETURNS POLICY
If an item is damaged in the post, please contact me immediately upon receipt to arrange return/refund. If for any reason you are not pleased with your purchase, please contact me to discuss. Returns are at your own expense, but refund, exchange or credit can be arranged.
HOW CAN I BE SURE OF ORIGINALITY AND UNIQUENESS?
Each painting comes with its own Certificate of Authenticity, guaranteeing its originality and uniqueness.
COLOURS/SIZES/IMPRESSIONS?
The screen colours are as accurate as I can make them. In general, the colours appear more vibrant in real life. Do check the size carefully before you buy, as the photos can be misleading. Email me if you have questions. I am happy to take video calls if you’d like to view a painting in more detail before you buy. Contact me to arrange a mutually convenient time.
HOW MUCH HAS BEEN DONATED TO CHARITY?
Over £11,500 to date